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October 10, 2008

NI Supports the Groundswell – Part 3

by deirdrewalsh

This is the last post in the Groundswell series focusing on the results of the exercise.  You can find the related posts here:Part 1 and Part 2.

With this strong strategy and technologies (outlined in the first two parts), National Instruments has seen great success by tapping into the Groundswell.  Just check out these numbers!!!

Content Exchange

  • Engineers at 250 companies have submitted 6,000 instrument drivers in the support community
  • 40 percent of visitors come from long-tail search and community-created content
  • Technical experts have created more than 600 example code programs and technical wikis since March 2008

Technical Collaboration

  • Community members answer 46 percent of all online support questions
  • LabVIEW experts have created 350,000 support posts nine languages
  • Thousands of engineers and scientists participate in virtual user group meetings bi-quarterly

Rewards and Reputation

  • 26 LabVIEW Champions have helped evangelize products in 10 countries
  • 14 discussion forum enthusiasts have contributed more than 65,000 combined posts in 2008
  • 1 Knight of NI has created 15,000 support posts in the past seven years

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